Many organisations have significant investments in their Oracle systems, in particular Oracle E-Business Suite, JD Edwards, PeopleSoft and Siebel.

But how can you maintain the value of your investment and at the same time modernise your process flow, eradicate process bottlenecks find areas that are ripe for automation and unlock previously undiscovered potential.

ONQU Process Tuning Services might be the answer.

Historically options have been limited either to functional enhancements called CEMLI’s (Configuration, Extension, Modification, Localization, and Integration)  These attempt to circumvent some of the functional gaps  and typically replace workarounds when the system does not meet user requirements. Whilst this helps with usability and functionality it makes it much harder to upgrade or move to later versions of the software or to the cloud. The costs of the enhancements are generally high as expensive Application Functional Consultants are required and therefore more technical debt is baked into the currently used software version.

The other traditional alternative is using technology to paper over the cracks and improve the user experience by delivering more processing power, moving to virtualisation, implementing High Availability and Disaster Recovery to ensure uptime and using partitioning and segregation of storage to speed up query data and responses.

However, all of this over time creates a ‘Hair Ball’ of interdependencies, overlapping and sometimes conflicting processes, workarounds, individualised ways of working and layer upon layer of customisations that have built up over years. Eventually very few people understand what the customisations do and if they are even needed. This slows the system down, makes it difficult to use and the user and customer experience suffers. All the while the costs are mounting as further CEMLI and Systems maintenance is required.

ONQU Process Tuning Services

So how do organisations break the cycle of declining value in their enterprise applications estate and instead unlock previously undiscovered potential. ONQU deliver Process and Task Mining services that enable an organisation to explore and model how their business processes are functioning in relation to their enterprise application.

The elegance of the service is that all enterprise applications capture and store every interaction, work item, item ID and user as data. This data can be turned into valuable operational information that will enable us to:

• Simply and quickly pinpoint the root cause of non-compliant, unusual or high cost processes.
• Rapidly reveal how every occurrence of every process is executed including even the most ad-hoc, variable workflows.
• Easily identify, quantify and target the highest impact processes for digital transformation or automation initiatives.

As an example, here is an insurance process using a claims system. In this case we are tracking the claim assignment and flow:

The thickness of the lines denotes volume transactions and highlights where issues arise such as friction or workarounds. Everything can be tracked using the Unique ID and qualified with timings and function.

Once identified and captured the data can be used to create a process model and changes can be applied to test theories, identify low hanging fruit for quick changes and adapt processes to remove waste.

As an additional benefit part of the process that are ripe for automation are easily identified leading to further improvements in functionality and cost savings.

For further information on ONQU Process Tuning Services please contact Jim Brown at jim@onquautomation.com or visit www.onquautomation.com

About ONQU Automation

ONQU Automation is a specialist delivery partner for Robotic Process Automation (RPA), Process Mining and ABBYY Intelligent Document Solutions. Operating from a Head Office in Birmingham (UK) and with bases in London (UK) for automation and Kerala (India) for managed RPA, Oracle services and support, ONQU delivers a wide range of discovery, consultancy and support services for whatever stage of the automation journey organisations are on.

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